Job Description

Senior Technical Support Engineer, TCP, OSPF, BGP, VPN, Linux Senior Technical Support Engineer, TCP, OSPF, BGP, VPN, Linux, L2TP, Cisco, Juniper, Netflow - Skills Required - TCP, OSPF, BGP, VPN, Linux, Senior Technical Support Engineer, Cisco, Juniper, Netflow, customer service

Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer to join our growing company. You will be responsible for providing pre and post sales in-depth technical support to our customers, end users, resellers, and support partners.

Responsibilities include:
- Troubleshooting, diagnosing and resolving technical customer issues associated with our equipment either remotely or on-site at the customer site.
- Handling and resolving new customer cases via Support CRM System
- Replicating issues and testing customer configurations in a lab environment,
- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers,
- Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
- Performing, as required, remote or on-site upgrade activities or investigations of reported problems,
- Providing feedback from customers to product management and engineering teams via appropriate systems
- Handling customer technical escalations
- Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
- Participating in the normal ATAC off-hours on-call rotation.
- Traveling, as required, to customer sites to resolve customer issues

Experience and Education:
- Bachelors Degree in CS/EE
- 8+ years experience in technical support functions
- very strong understanding of telecom network and routing environments.
- strong network security skills required.
- intermediate to advanced knowledge of Linux and/or Solaris Operating system and Shell scripting.
- advanced Networking Skills Required
- detailed technical experience in the installation and operation of IP Routers
- detailed understanding of the protocols surrounding IP service provider networks. - MUST have knowledge and experience in: TCP/IP fundamentals, IP subnetting, supernetting and hierarchical routing principles, routing protocol operation (OSPF, IS-IS, and BGP-4), routing policies at BGP peering points, VPNs and the associated tunneling technologies (L2TP, MPLS, etc.),
- hands-on configuration and operational knowledge of Cisco and Juniper routers, - hands-on Understanding and knowledge of Netflow.

Why work with us?

- we offer an excellent comp plan, DOE
- we are stable and aren't going anywhere
- we have generous benefits

So if you are a Senior Technical Support Engineer with 8+ years of experience in technical support functions send your resume immediately! - NMG-SRT-MGR - , , , , , CyberCoders CyberScientific