Job Description
Information Technology Transition Support - Process Integration Assist transition teams with custom, complex, and sometimes global deals by creating operations related processes (similar to ITIL framework), colecting tool related requirements to support the processes, conducting training, and delivering customer presentations
Responsibilities:
Produce customized processes based on the client's maturity level with each of the ITIL process (Incident Management, Change Management, Service Request Management, Capacity Management, etc.).
Develop Policies and Procedures Manuals, Desk Level Procedures, and Custom Workflows for the Life Cycle Management (LCM) teams.
Develop Interface Agreements for technical work centers and Managed Third Party (MTP) vendors.
Create Level One Telecom Troubleshooting Scripts and identify Minimum Data Sets for the Service Desk.
Assist the System Development team with requirements gathering for electronic bonds and database activities.
Assist the System Development teams with User Acceptance Testing. Conduct Operational Readiness Testing and training for LCM, MTP, Service Desk, and client IT teams.
Produce the Training Manuals/material, and conduct training for the LCM teams, work centers, and Service Desks.
Required Skills:
ITIL Certification
ITIL Knowledge
Best Practices - Processes
Process Engineering
Network Operations Background
About Tekmark Global Solutions, LLC
Tekmark Global Solutions, LLC () provides information technology, telecom services, and business solutions to a broad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.